MSPs need to continue to grow in order to remain competitive. Learn how your technology business can grow with new opportunities based upon 2021 trends in managed service. Many managed service providers (MSPs), not only survived 2020 and 2021, but thrived in the face of the shift to remote work. This has fueled the demand for IT services and technology solutions in an uncertain time for small and medium-sized companies. MSPs need to continue to improve in order to remain competitive. Based on the responses to the 2021 Trends in Managed Services Survey, Carolyn April, senior director for industry analysis at CompTIA, outlines three trends that are driving growth in MSPs in a series Trend Watch videos. Higher-level Services add value and revenue
MSPs’ top offerings today include IT support, network services, storage and help desk. The role of MSPs is changing. MSPs are becoming trusted partners for their customers by providing services that support long-term and strategic business planning. CompTIA’s survey found that 75% of MSPs have added higher-level services over the past year, including digital transformation consulting and compliance audits, technology roadmaps, and needs assessments.
IoT Growth for MSPs
MSPs are finding the internet of things (IoT), a lucrative market, despite slower adoption of emerging technologies. MSPs can gain a competitive edge with customers by offering IoT services. April predicts that it will be a key area of growth in the next 2-5 year. MSPs believe managed internet of things (IoT), which is 50% of their revenue, is a huge opportunity.
Cybersecurity presents both risk and opportunity
Recent high-profile cybersecurity breaches have put MSPs under pressure. Some technology companies even considered changing their moniker to reflect the new services they offer. MSPs are being attacked and nearly two-thirds are concerned about the threat. MSPs who are looking to transition to managed security services providers (MSSPs) may have a business opportunity in cybersecurity. However, it is crucial that companies follow the example they set.
Making MSP Business Trends Practical
It’s difficult to grasp business trends. While it’s fascinating and valuable to understand where the tech industry is heading, it can be challenging to implement a new idea. We created a new report to provide MSPs with a comprehensive overview of 2021 trends and offer practical advice and tips on how to implement these opportunities in their business. AHEAD OF the CURVE: 4 Trends that Help Your MSP Maximize Business Opportunity takes a look at new services, revenue opportunities, marketing, customer experience, updated pricing models and mitigating cybersecurity risk to help you grow your MSP business.
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