- As part of your project, you should consider a change management process.
- Introduce a process if your current environment doesn’t have one. You can invite input and let others help you improve the process. This will allow you all to take ownership of it.
- Don’t over-engineer your change management process. Establish rules and guidelines that will facilitate rapid processing of change requests. Establish guidelines and rules that are appropriate for the task at hand.
- Expect customers, project sponsors, or team members to make change requests.
- Documented changes allow for better estimation of future projects.
- Customers can better understand the scope and nature of their requests by having documented changes.
Without change management, it is impossible to accurately account for project scope, schedule, and budget. This is a disservice for all. This means: Poor customer service = Skipping change management