IT Service Continuity Management (also known as Service Design Stage) is the final step in the ITIL Service Lifecycle. It can also be found online in free ITIL courses. It is important to understand the overall purpose of IT Service Continuity Management, its objectives and processes in relation with the business’s vision and mission. IT Service Continuity Management is essential for the completion of the ITIL Service Design stage and the ITIL Service Transition phase.
IT Service Continuity Management is the goal
The IT Service Continuity Management process supports the overall business continuity management. The IT service provider’s second goal is to provide its services to customers or businesses to help them achieve their mission. This ensures business continuity and is supported by the IT Service Continuity Management process.
IT Service Continuity can be defined as the provision of IT technical and service facilities that can be resumed within the agreed timeframes. The IT Service provider must ensure that the service levels and targets agreed upon are met. If a bank offers money transfer services to its customers between nine a.m. and four p.m. in the evening, the IT Service provider must ensure that this continuity is maintained for the benefit of the business.
IT Service Continuity Management: What are the Objectives?
IT Recovery and Service Continuity Plans
Maintaining a set of IT Service Continuity Plans (IT Recovery Plans) is the first objective. ITIL training explains that business continuity must align with the company’s vision and mission. IT service continuity plans are used to ensure this. IT service continuity plans must be created and documented by IT service providers if a bank wants to offer money transfer services between nine a.m. in the morning and four p.m. in the evening.
IT Service continuity also includes IT Recovery. What will happen if money transfers stop or if one the servers that provide money transfer services becomes corrupt? IT Recovery Plans outlines the steps required to recover an outage, or fix a problem with a service.
Complete Business Impact Analysis
The second objective is to complete a regular Business Impact Analysis. To determine the impact of a service interruption or problem on a business, a business impact analysis is performed. If a bank provides a money transfer service with two databases and two server, what impact will one of these databases have on the service? Or if one or both of the servers fails? What happens if a service’s capacity is exceeded? What effect will this have on service quality? These types of analyses are performed during business impact analysis.
Provide guidance on all Service Continuity and Recovery Issues
IT Service Continuity Management ensures IT service continuity and recovery plans. The IT Service Continuity Management process provides guidance and advice on all continuity and recovery related issues. There may be issues or problems that need to be addressed in order to provide the required business continuity and recovery for the services provided by an IT service provider. This process is intended to provide guidance and advice on these issues.
Assess the Impact of All Modifications on the IT Service Continuity Plan and IT Recovery Plans
The IT Service Continuity management process, which is the last objective, assesses the effect of all changes on IT service continuity plans. These include, for example, increasing the hours of operation of a service or reducing the recovery time of a service in the event of a failure.